Terms and Conditions

For purposes of these Terms, the following capitalized terms have the meanings set out below:

• —"Service" means the scoop.ai website, platform, APIs, and all associated features and functionality provided by Scoop.
• —"Output" means any content, results, responses, or materials generated or returned by the Service in response to an Input, including content produced by Underlying Models and content synthesized or transformed by Scoop.
• —"Input" or "Prompt" means any text, data, queries, files, or other materials that you submit, upload, or transmit to the Service.
• —"Data Sources" means the third-party data repositories, databases, and content sources that the Service queries or retrieves information from to generate Output.
• —"Underlying Models" means the third-party artificial intelligence and machine-learning models that the Service uses to process Inputs and generate Output.
• —"Third-Party Sellers" means the third parties — including ticket sellers, marketplaces, merchants, venues, carriers, and other providers — that own, control, price, fulfill, or otherwise make available the tickets, products, and services (the "Listed Products") that you can find, compare, and click through to via the Service.
• —"User Content" means, collectively, your Inputs and any other content you provide to, or generate through, the Service.

• —You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to use the Service. By using the Service, you represent and warrant that you meet this requirement.
• —The Service is not available to any user barred from receiving it under the laws of the United States or any other applicable jurisdiction, and is not available in any jurisdiction where use of the Service would be unlawful. You are responsible for compliance with all local laws applicable to your use of the Service.
• —We offer both consumer accounts (for personal, non-commercial use) and business accounts (for use by companies and other organizations). Certain features, terms, and pricing may differ between account types. If you register a business account, the entity on whose behalf you register is the account holder. You are responsible for your account and for all activity that occurs under it, and you agree to keep your account credentials secure.

• —Scoop is an AI-powered meta-aggregator. The Service uses artificial intelligence and retrieval from Data Sources to search, compare, and surface Listed Products from across many Third-Party Sellers and to help you decide where to buy. When you choose a Listed Product, the Service directs you ("clicks you through") to the relevant Third-Party Seller to complete your transaction.
• —Scoop does not provide, own, control, sell, or supply any Listed Product. All Listed Products are owned, controlled, priced, and made available by Third-Party Sellers, either directly or through their own agents. Third-Party Sellers — not Scoop — are responsible for the Listed Products and for the transactions you enter into with them. Because you transact directly with the Third-Party Seller:
  • ·the Third-Party Seller sets the price and any fees, taxes, surcharges, and delivery or fulfillment terms;
  • ·the Third-Party Seller is responsible for confirming, modifying, canceling, refunding, delivering, and providing customer service for your order or reservation;
  • ·Scoop is not a party to the contract between you and the Third-Party Seller, and Scoop cannot process payments, refunds, changes, or cancellations on the Third-Party Seller's behalf;
  • ·the Third-Party Seller's own terms and privacy policies govern your transaction, and you should read them carefully before you confirm anything; and
  • ·the appearance of a Third-Party Seller or Listed Product on the Service does not mean that Scoop recommends, sponsors, endorses, approves, is affiliated with, or has verified that Third-Party Seller or Listed Product.
• —We work to present accurate and current information, but prices, availability, and details can change quickly and are controlled by Third-Party Sellers. We cannot guarantee that every result is complete or up to date at the moment you see it.

• —Subject to your compliance with these Terms, Scoop grants you a limited, revocable, non-transferable, non-exclusive, and non-sublicensable license to access and use the Service for your internal or personal purposes. All rights not expressly granted to you are reserved by Scoop and its licensors. The Service, and all logos, designs, text, graphics, software, and the look and feel of the Service, belong to Scoop or its licensors and are protected by intellectual property laws. You may not use our brand or content for any other purpose without our prior written permission.
• —You retain all right, title, and interest in and to your Inputs. You grant Scoop a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, cache, display, and create derivative works of your Inputs solely as necessary to: (a) provide, maintain, and improve the Service; (b) transmit Inputs to Underlying Models and Data Sources to generate Output; and (c) comply with applicable law. This license continues for as long as reasonably necessary to provide the Service and fulfill the purposes described in these Terms.

The Service uses artificial intelligence models and retrieval from third-party Data Sources to generate Output in response to your Inputs. You acknowledge and agree that:

• —Output is generated by automated systems and may be inaccurate, incomplete, outdated, misleading, or biased. You should independently verify any Output before relying on it.
• —The Service is provided for informational purposes only. Output does not constitute professional advice of any kind. In particular, Output is not medical, legal, financial, tax, or safety advice, and must not be relied upon as a substitute for consultation with a qualified professional. You are solely responsible for any decisions you make based on Output.
• —Scoop makes no representation or warranty that the Service or any Output will meet your requirements or be fit for any particular purpose. Given the nature of AI-generated content, identical or similar Inputs may produce different Output for different users.

• —Some features of the Service use artificial intelligence, including third-party large language models, which process your Inputs and generate Outputs.
• —We may use feedback you choose to submit ("Feedback") for any purpose, including to evaluate, improve, and develop the Service and to train AI models, and you grant us the right to use and exploit that Feedback without restriction or compensation. When you rate an Output (for example, using a thumbs up or thumbs down control), we may store the related conversation and rating as Feedback. We also use usage data (for example, anonymized signals about which AI features are used, how often, and which Outputs users find helpful) to evaluate, improve, and develop the Service. How we collect, use, retain, and share your data, including any use of your Inputs, Feedback, and usage data to train or improve AI models, is described in our Privacy Policy (available at scoop.ai/privacy), which is incorporated into these Terms by reference.
• —When you use the Service's AI features, you additionally agree not to: (a) attempt to defeat, bypass, or interfere with the AI's safety features, content rules, or rate limits, including through jailbreaks, prompt injection, or adversarial prompting; (b) use Outputs to train, develop, or improve any AI model, dataset, or service that competes with Scoop or its licensors; or (c) present AI-generated Outputs as human-created where doing so is deceptive or unlawful.

Ownership and permitted use of Output depend on the nature of the content, as follows:

• —Retrieved source content. Output that reflects content retrieved from Data Sources or Third-Party Sellers — such as prices, schedules, photos, descriptions, reviews, and similar materials — may be subject to the intellectual property or other rights of third parties and remains owned by them and subject to their terms. Scoop does not grant you any rights in such underlying third-party content beyond those permitted by the applicable Data Source's or Third-Party Seller's license or by law, and you are responsible for complying with any applicable third-party restrictions.
• —Model-generated content. Ownership and permitted use of content generated by Underlying Models are governed by the terms of the applicable Underlying Model provider, which may vary by provider. To the extent a provider assigns or licenses rights in such content, those rights pass through to you subject to those terms.
• —Synthesis and transformation layer. As between you and Scoop, and subject to paragraphs (a) and (b) above and to third-party rights, Scoop assigns to you its rights in the synthesized and transformed Output that the Service produces from your Inputs. This assignment does not give you rights to reproduce, redistribute, or commercialize third-party content within an Output, and it does not apply to Output received by other users or to Output that is the same as or similar to Output received by other users.
• —Subject to the foregoing and to your compliance with these Terms, you may use Output for your lawful purposes. You may not, however, use Output or any part of the Service to develop, train, or improve any artificial intelligence or machine-learning model that competes with the Service, or to reverse engineer or derive the Underlying Models.

You agree not to use the Service, and not to permit any third party to use the Service, to:

• —engage in, promote, or facilitate any illegal activity, or violate any applicable law or regulation;
• —harass, threaten, defame, or harm any person, or generate content that is hateful, abusive, or that exploits or endangers minors;
• —generate, distribute, or facilitate malware, spyware, viruses, denial-of-service attacks, or other malicious code, or attempt to gain unauthorized access to any system or data;
• —circumvent, disable, or interfere with any safety filter, content moderation, security, access restriction, robot exclusion header, or usage-limiting feature of the Service or the Underlying Models;
• —scrape, harvest, deep-link to, systematically extract data from, train any AI or machine-learning model on, or otherwise apply automated tools to the Service, except as expressly permitted in writing by Scoop;
• —reproduce or commercially exploit the Service, or use the Service to develop a competing product or service, without our prior written permission;
• —make any false, fraudulent, or speculative order or reservation, or any order in anticipation of demand;
• —infringe or misappropriate the intellectual property, privacy, or other rights of any third party; or
• —do anything else that disrupts the Service, restricts other users' access to it, or exposes Scoop, its users, or its affiliates to liability or reputational harm.

Your use of the Service must also comply with the usage policies of the applicable Underlying Model providers and Data Sources, which are incorporated into these Terms by reference. Scoop may add to or modify these acceptable-use restrictions from time to time. If you break these rules, we may suspend or end your access at any time.

• —The Service is generally free for users to search and compare. Scoop earns an affiliate commission from only a limited number of Third-Party Sellers when you click through to, or complete a purchase with, them; we do not earn a commission from most of the Third-Party Sellers whose Listed Products appear in your results. Whether or not a Third-Party Seller has a commission arrangement with Scoop does not determine whether, or how prominently, its Listed Products appear in your results. We rank and present results based on what we think is most relevant to your query, not on any commission we may earn.
• —Certain features of the Service may nonetheless be offered for a fee or subject to usage limits. Where fees apply, you agree to pay all fees in accordance with the pricing and payment terms presented to you at the time of purchase or subscription.
• —The Service may be subject to rate limits and usage quotas. Usage in excess of your plan's limits may result in overage charges, throttling, or suspension of access, as described in the applicable plan terms.
• —Except as expressly stated in these Terms or required by applicable law, all fees payable to Scoop are non-refundable. Any refund or credit policy applicable to your plan will be described in the plan terms or at the point of purchase. Prices, fees, taxes, and surcharges for Listed Products are set and collected by the Third-Party Seller, not by Scoop.

• —You acknowledge that, in order to provide the Service, your Inputs and related data are routed to and processed by named third-party model and data providers, including the Underlying Models and Data Sources identified in our Privacy Policy (scoop.ai/privacy), our Subprocessor and Third-Party Disclosure List (scoop.ai/subprocessors), and our Data Source Attribution and Licensing Notice (scoop.ai/data-sources). Your use of the Service constitutes your consent to such processing.
• —The availability, performance, features, and policies of third-party providers and Third-Party Sellers are outside Scoop's control. Scoop is not responsible or liable for any outage, degradation, error, change in policy, discontinuation, or act or omission of any third-party provider or Third-Party Seller, and any such event does not entitle you to any refund or credit from Scoop except as expressly provided in your plan terms.
• —Many Third-Party Sellers prohibit practices intended to circumvent their pricing or booking rules. You are responsible for complying with the rules of the applicable Third-Party Seller, and the use of prohibited practices may result in the Third-Party Seller canceling your order or reservation, denying fulfillment, revoking benefits, or imposing additional charges. Scoop is not responsible for any consequence arising from your use of prohibited or non-compliant practices with a Third-Party Seller.

• —You may stop using the Service and close your account at any time. Scoop may suspend or terminate your access to the Service, in whole or in part, immediately and without notice, if: (a) you breach these Terms or any incorporated policy; (b) your use poses a security, legal, or reputational risk to Scoop, other users, or third parties; (c) required by law or by a third-party provider; or (d) Scoop discontinues the Service.
• —Upon termination, your right to access and use the Service ceases immediately. Following termination, Scoop may delete your stored User Content and account data in accordance with our Privacy Policy and applicable data-retention practices. We are not obligated to retain or return User Content after termination except as required by law. The provisions of these Terms that by their nature should survive termination (including provisions on ownership, disclaimers, limitation of liability, indemnification, time to bring claims, and dispute resolution) will survive.

• —THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCOOP AND ITS LICENSORS AND PROVIDERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT THE INFORMATION ON THE SERVICE IS COMPLETE, ACCURATE, RELIABLE, OR CURRENT.
• —TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SCOOP OR ITS AFFILIATES, LICENSORS, OR PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE, ANY OUTPUT, ANY TRANSACTION WITH A THIRD-PARTY SELLER, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• —TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCOOP'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SCOOP FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). THIS CAP APPLIES REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ANY LIMITED REMEDY IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY, OR MAY APPLY ONLY PARTIALLY, TO YOU.

You agree to defend, indemnify, and hold harmless Scoop and its affiliates, officers, directors, employees, agents, licensors, and providers from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' and accounting fees, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your Inputs or User Content; (c) your Output or your use of any Output; (d) any transaction between you and a Third-Party Seller; (e) your violation of these Terms or any incorporated policy; or (f) your violation of any applicable law or the rights of any third party. Scoop reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with Scoop's defense.

To the maximum extent permitted by law, any claim arising out of or relating to these Terms or your use of the Service that is not subject to the Arbitration Agreement must be filed within one (1) year after the claim accrued. Claims filed after that period are permanently barred.

You agree to comply with all applicable trade-control laws, including sanctions and export-control laws. You represent that you are not located in, ordinarily resident in, or organized under the laws of any country or region subject to U.S. or other applicable government embargoes (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), and that you are not listed on any U.S. or other applicable government list of prohibited or restricted parties (including OFAC's Specially Designated Nationals list and the U.S. Department of Commerce's Denied Persons List and Entity List). You will not use the Service to violate any such law or to facilitate any prohibited transaction.

• —Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
• —Agreement to arbitrate. If you are in the United States, you and Scoop agree that any dispute, claim, or controversy arising out of or relating in any way to your access to or use of the Service or these Terms (each, a "Dispute") will be resolved by binding, final arbitration rather than in court, except that: (a) either party may bring and keep an individual claim in small claims court if it qualifies; and (b) either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information. "Dispute" also includes claims that arose before these Terms and claims that may arise after their termination.
• —Informal dispute resolution. Before starting an arbitration or a small claims action, you and Scoop agree to try in good faith to resolve the Dispute informally for a period of forty-five (45) days after written notice of the Dispute is provided. Notice to Scoop must be sent to the contact address posted on scoop.ai and must include your name, contact information, a description of the Dispute, and the specific relief sought, and must be signed by the party giving notice. Either party may request an individualized telephonic conference. The applicable statutes of limitation and filing deadlines are tolled while the parties engage in this process, which is a mandatory precondition to commencing arbitration.
• —Rules and forum. The Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of this Arbitration Agreement. The arbitration will be administered by the American Arbitration Association ("AAA") under its rules then in effect for consumer or commercial disputes, as applicable, as modified by this Arbitration Agreement. Unless the parties agree otherwise, the arbitration will be conducted in English before a single arbitrator, and any in-person hearing will take place in the county where you reside or, for business accounts, in Wilmington, Delaware. Judgment on the award may be entered in any court of competent jurisdiction.
• —Authority of arbitrator. The arbitrator has exclusive authority to resolve any Dispute, including the interpretation, enforceability, scope, and validity of this Arbitration Agreement, except that any dispute about the Waiver of Class and Non-Individualized Relief below shall be decided by a court and not by an arbitrator. The arbitrator may award only individual relief and may issue declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.
• —Waiver of jury trial. TO THE EXTENT PERMITTED BY LAW, YOU AND SCOOP WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BEFORE A JUDGE OR JURY, ELECTING INSTEAD THAT DISPUTES BE RESOLVED BY ARBITRATION AS SET OUT ABOVE.
• —Waiver of class and non-individualized relief. TO THE EXTENT PERMITTED BY LAW, YOU AND SCOOP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING OR CLASS-WIDE ARBITRATION. If a final decision determines that this waiver is unenforceable as to a particular claim or request for relief, that claim or request (and only it) shall be severed and may be litigated in court, and stayed until all remaining Disputes are finally resolved in arbitration.
• —Batch arbitration. If twenty-five (25) or more individual arbitration demands of a substantially similar nature are filed against Scoop by or with the assistance of the same law firm or coordinated group within a ninety (90) day period, the parties agree that the demands shall be administered in batches of up to 100 demands, with one arbitrator, one set of filing and administrative fees per side per batch, and one final award per batch, to increase efficiency. This provision does not authorize any class, collective, or representative arbitration.
• —30-day right to opt out. You may opt out of this Arbitration Agreement by sending written notice to the contact address posted on scoop.ai within thirty (30) days after first becoming subject to it. Your notice must include your name, the email address associated with your account (if any), and an unequivocal statement that you want to opt out of arbitration. The notice is effective only if you send it yourself on an individual basis. If you opt out, all other parts of these Terms continue to apply to you. Opting out has no effect on any arbitration agreement you may have entered into with us previously or may enter into in the future.
• —Except as stated in the class-waiver paragraph above, if any part of this Arbitration Agreement is found to be invalid or unenforceable, that part shall be severed and the remainder shall continue in full force and effect. To the extent a Dispute is not subject to arbitration, it shall proceed exclusively before the state or federal courts located in Wilmington, Delaware, and you consent to their personal jurisdiction and venue.

Scoop may modify these Terms from time to time. If we make material changes, we will provide notice by reasonable means, such as posting the updated Terms on scoop.ai or notifying you through the Service or by email, at least thirty (30) days before the changes take effect (or sooner where required by law or for changes addressing legal or security concerns). Each version of these Terms will indicate its effective date. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of them. If you do not agree to the updated Terms, you must stop using the Service.

• —Entire agreement. These Terms, together with our Privacy Policy (scoop.ai/privacy), Acceptable Use Policy (scoop.ai/acceptable-use), Subprocessor and Third-Party Disclosure List (scoop.ai/subprocessors), Data Source Attribution and Licensing Notice (scoop.ai/data-sources), Cookie Policy (scoop.ai/cookies), and any additional terms we link to, make up the entire agreement between you and Scoop regarding your use of the Service and supersede any prior agreements on that subject.
• —Prevailing-party fees. In any legal action or proceeding arising out of or relating to these Terms that is not subject to the Arbitration Agreement (including any small-claims action, any intellectual-property action, and any action by a user who has validly opted out of arbitration), the prevailing party will be entitled to recover its reasonable attorneys' fees and costs to the extent permitted by applicable law.
• —No waiver. If we do not enforce a right or provision in these Terms, that does not mean we have waived it.
• —These Terms are personal to you. You may not assign these Terms, in whole or in part, without our prior written consent. We may assign these Terms without notice to or permission from you.
• —No agency. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship between you and Scoop.
• —If any part of these Terms is found to be unenforceable or invalid, that part will be enforced to the fullest extent permitted by applicable law, and the remaining parts will continue in full effect.
• —Headings are used for convenience and reference only and have no legal effect on the interpretation of these Terms.
• —Questions about these Terms may be directed to Scoop Tickets, Inc. at the contact information posted on scoop.ai.